FAQ

What is Shed Shakers?

Shed Shakers is an online store specializing in sheds, outdoor storage buildings, and backyard storage solutions designed for residential and commercial use.

Where are you located?

Our business address is:

Shed Shakers

60 Sundrift Rd, Drasco, AR 72530, United States

How can I contact customer support?

You can contact our support team anytime at:

Email: info@shedshakers.com

What payment methods do you accept?

We accept:

Visa
Mastercard
American Express
Discover
Diners Club
JCB
Maestro

All payments are securely processed using SSL encryption.

When will my payment be charged?

Payments are processed immediately after your order is successfully placed.

Can I cancel my order?

Yes. Orders may be cancelled within 24 hours of purchase free of charge.

After 24 hours, your order may already be processed or shipped and may no longer be eligible for cancellation.

Do you ship within the United States?

Yes. We currently ship primarily within the United States.

How much does shipping cost?

We offer a flat-rate shipping fee of $250 on all U.S. orders.

Additional charges may apply for remote locations, special delivery requests, or freight handling requirements.

How long does shipping take?

Estimated delivery times are:

Small accessories: 5–10 business days

Delivery times may vary depending on freight scheduling and destination.

Do large sheds ship by freight?

Yes. Many shed products are delivered through freight carriers with curbside delivery service.

The carrier may contact you to schedule delivery.

Will I receive tracking information?

Yes. Once your order ships, we will send tracking details by email when available.

What is your return policy?

Eligible returns may be requested within 30 days of delivery.

Returned items must be:

Unused
Unassembled
In original packaging
Accompanied by proof of purchase

Can I return a custom or assembled shed?

No. Custom-built, personalized, installed, or assembled sheds are non-returnable.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is:

Damaged
Defective
Incorrect due to our error

Are restocking fees charged?

Approved returns may be subject to a restocking fee of up to 25% depending on the returned product.

How long do refunds take?

Approved refunds are typically processed within 10 business days after the returned item is inspected.

Your bank or payment provider may require additional processing time.

What should I do if my order arrives damaged?

Please inspect your shipment immediately upon delivery.

If your order arrives damaged:

Take photos of the product and packaging
Note the damage with the delivery carrier
Contact us within 48 hours

What happens if my shipment is lost?

If the shipping carrier confirms the shipment is lost, we will offer either:

A replacement shipment, or
A full refund

Do your sheds require assembly?

Some products may require partial or full assembly depending on the model purchased.

Assembly details are usually provided within the product description.

Are your sheds weather resistant?

Our sheds are designed for outdoor use and built using durable materials intended to withstand typical weather conditions. Proper installation and maintenance are recommended for long-term performance.